Privacy Policy

Reviewed March 2020

TFFF is committed to respecting the privacy of your personal information. This Policy sets out our personal information management practices. It covers the following areas:

  • Compliance with the Australian Privacy Principles
  • The personal information that we collect and hold
  • The purpose, use and disclosure of personal information
  • Accessing and updating your personal information
  • Complaints procedure
  • Security of personal information
  • Overseas transfer
  • How to contact us

‘Personal information’ means information or an opinion about you that identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address, email and telephone number are examples of personal information.

Compliance with the Australian Privacy Principles
TFFF complies with its obligations under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and any other applicable laws to protect your privacy. 

What kind of information do we collect?
The personal information that we collect from you will depend on how you interact with TFFF.

TFFF only collects personal information that is necessary for our functions and activities. The personal information which we collect and hold about you may include your name, email address, postal address and telephone number.

Generally, we try to collect Personal information directly from you, however there are certain situations in which TFFF may collect Personal information about you from some other source. For example, our employees, public websites and social media. In either case, we will take reasonable steps to ensure that you are aware of the purposes for which the information is collected.

How we collect your information
We may collect personal information in various ways including when you:

  • visit our website or enter your details in our web enquiry portal (SmartyGrants);
  • call or email in relation to TFFF activities or services;
  • lodge grant applications and reports or
  • otherwise submit personal information.

We also collect cookies from your computer which enable us track website usage to enhance user experience. As a general rule, it is not possible to identify you personally from our use of cookies. 

Purpose, use and disclosure of personal information
Due to the nature of TFFF activities – mainly charitable and personal services, we must collect sensitive and confidential information. TFFF will generally use and disclose your personal information for purposes related to the primary purpose for which the information was collected, or where you have consented to the use or disclosure. TFFF does not disclose information to a third party unless required in relation to the primary purpose, and only if it would be a reasonable expectation to disclose the information. The release of certain information may also be a legal requirement.

TFFF does not release any information for matters such as direct marketing, and do not sell any mailing lists.

If any information is to be published, or released publicly, we shall gain individual permission for that purpose.

We customarily disclose personal information only to our service providers who assist us in maintaining the grant database and operating the TFFF website. Your personal information may also be exposed/accessible from time to time to by database and website maintenance and support personnel acting in the normal course of their duties.

Accessing and updating your personal information
If you would like to seek access to, or request correction of, any personal information we hold about you, please contact us using the contact details below. We request you provide us with as much detail as you can about the particular information you seek in order to help us to retrieve it. In certain circumstances TFFF may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by the Executive Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Security of personal information
We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

Contact details
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information please contact:

Executive Officer
Tim Fairfax Family Foundation
GPO Box 2940
BRISBANE QLD 4001